At first glance, moving to a third-party Oracle support provider looks like a great option. Third parties boldly advertise they’ll ‘slash your support bill’ or ‘save you 60% off Oracle Support costs’. But cost isn’t—and should never be—the only consideration.
Oracle third-party support providers cannot and do not provide official’ or even affiliated’ Oracle Support contracts: they provide simple consultancy services around your Oracle estate and inventory. Third-party Oracle support companies cannot upgrade you to latest releases, cannot administer source code change, and cannot administer critical upgrade and security patches.
Third-party support providers don’t publish examples of the disruption, the loss of service, and the risks that come with leaving Oracle Support, including:
- Loss of primary Oracle Support & Maintenance features
- Software Upgrades – None
- Patching – None
- Critical Security Updates – None
- Access to Oracle’s 18,000 dedicated Oracle support personnel – Gone
- Access to Oracle’s 20,000 Oracle Partners offering Community Support – Gone
- Access to Oracle Product Management – Gone
- Access to Oracle Product Engineers – Gone
- Audit risk goes up – When you leave Oracle, the company will likely initiate an audit to protect their IP
If–or more likely, when–you need to return to Oracle for Oracle Support it will be very expensive.
Data Intensity’s Oracle Support Optimization can help your business when it comes to Oracle Support renewals, Oracle Support negotiation and reducing Oracle Support costs, helping your business unify, simplify and extend Oracle support — with Oracle.
