At first glance, moving to a third-party Oracle support provider looks like a great option. Third parties boldly advertise they’ll ‘slash your support bill’ or ‘save you 50% off Oracle Support costs.’ But cost isn’t—and should never be—the only consideration.
Oracle third-party support providers do not provide official or affiliated Oracle Support contracts, they provide simple consultancy services around your Oracle estate and inventory. Third-party support companies cannot upgrade you to the latest releases, administer source code changes, nor administer critical upgrades or security patches.
Third-party support providers don’t publish examples of the disruption, the loss of service, and the risks that come with leaving Oracle Support, including:
- Loss of primary Oracle Support & Maintenance features
- No software upgrades
- No patching
- No critical security updates
- Loss of access to Oracle’s 18,000 dedicated Oracle Support personnel
- Loss of access to Oracle’s 20,000 Oracle Partners offering community support
- Loss of access to Oracle Product Management
- Loss of access to Oracle Product Engineers
Additionally, the risk of an audit increases when you leave Oracle Support, as Oracle will likely initiate an audit to protect their intellectual property.
When you eventually need to return to Oracle for Oracle Support and upgrades, it will be very costly.
Data Intensity’s Oracle Support Optimization can help when it comes to Oracle Support renewals, Oracle Support negotiation, and reducing Oracle Support costs. We help your business unify, simplify and extend Oracle support — with Oracle.
