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Servicing the Full Stack of Oracle Products

With Data Intensity’s Managed Service Model

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Meet Growing IT Demands with Comprehensive Oracle Managed Services

The rapid and ever-expanding adoption of new technologies in a cloud-driven world requires internal staff to learn new skill sets, which places demands on an IT department’s ability to provide the necessary support services to their organization. A diverse range of technology and software support resources must be delivered in a variety of time zones, across a variety of workloads, and applied to a variety of priorities.

It is rare to find an IT expert with in-depth knowledge across the full stack of Oracle software products—spanning Oracle E-Business Suite (EBS), Oracle cloud, and more. Without such expertise inside the business, a company cannot take advantage of all the installed and other available solutions.

Choose from Oracle Managed Services, Oracle Managed Cloud Services, and Oracle EBS Managed Services

Whether you need general Oracle managed services, EBS managed services, cloud managed services, or a combination, a highly qualified and dedicated team of individuals with Oracle certification optimizes your investment and unlocks the true functionality of every module and add-on.

A Total Operations Management (TOM) Service Model

Data Intensity offers comprehensive managed services for your entire IT landscape, featuring 24×7 coverage, proactive monitoring, operating system (OS) support, backups, and patch management. We also deliver the same services across cloud platforms to ensure continuity.

Our Total Operations Management (TOM) Service Model is specially tailored to deliver proactive, comprehensive support for ITIL operations and managed services around the clock. This type of service is best suited for IT organizations that need complete operational sustainability in a mission-critical network environment. In addition to providing a stable IT environment, it gives you total control of your applications and the services on which your users rely.

Managed Service Model Benefits

Full-Stack Support
Applications — EBS, WLSFR, SOA, HYP, APLM, IDAM, OBIEE, OBIA, ODI, WC, GRC
Application Middleware & Integration Platforms
Databases — Oracle, MSSQL, MySQL, Postgres, DBaaS
Engineered Systems — Exadata, ODA, PCA, ZDLRA
Cloud & Infra Management — OCI, Azure, AWS, VM Platforms
Oracle Software License Management Services
Service Features
17+ ITIL Management Practices (e.g., Availability, Change, Incident, Config, Capacity & Performance, Problem Management, Service Catalog, Continual Service Improvement)
Proactive Monitoring — Addressing issues before they become problems, with 24x7 global support
Delivery model includes OS, DB, MW, infrastructure, backups, patching and data protection
Disaster Recovery for Critical Workloads
Multi-Layered Security Services
TOM Advantages
All-Inclusive with Tailored Support Entitlements
Named Support Team Lead — Customer Success Management
Aggressive SLAs to guarantee performance levels
Proactive Management, continuous innovation, and optimization
Continual Service Improvement optimizes Operational Assurance

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Managed Application / Middleware / Database Platforms Services

Managed Application / Middleware / Database Platforms Services
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Total Operations Management

Total Operations Management
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