Full-Stack Support
Applications — EBS, WLSFR, SOA, HYP, APLM, IDAM, OBIEE, OBIA, ODI, WC, GRC
Application Middleware & Integration Platforms
Databases — Oracle, MSSQL, MySQL, Postgres, DBaaS
Engineered Systems — Exadata, ODA, PCA, ZDLRA
Cloud & Infra Management — OCI, Azure, AWS, VM Platforms
Oracle Software License Management Services
Service Features
17+ ITIL Management Practices (e.g., Availability, Change, Incident, Config, Capacity & Performance, Problem Management, Service Catalog, Continual Service Improvement)
Proactive Monitoring — Addressing issues before they become problems, with 24x7 global support
Delivery model includes OS, DB, MW, infrastructure, backups, patching and data protection
Disaster Recovery for Critical Workloads
Multi-Layered Security Services
TOM Advantages
All-Inclusive with Tailored Support Entitlements
Named Support Team Lead — Customer Success Management
Aggressive SLAs to guarantee performance levels
Proactive Management, continuous innovation, and optimization
Continual Service Improvement optimizes Operational Assurance